Return & Replacement Policy
CellZone is committed to 100% customer satisfaction. Read our straightforward guidelines regarding returns, dead-on-arrival replacements, and manufacturer claims.
7-Day Checking Replacement
If an item arrives with an inherent hardware fault or dead-on-arrival defect, notify us within 7 days of delivery. After verification, we provide an immediate brand-new replacement unit.
Sealed Box Authenticity
We sell genuine, original factory-sealed units. Products with tampered seals, physical breakage, liquid immersion, or unauthorized firmware modifications are covered under official brand warranty.
How to Initiate a Replacement Claim
Send a message to 0335-3222222 or 0346-4691764 with your Order ID and a clear photo/video demonstrating the defect.
Our hardware technicians at Shop 139 review the issue. If required, we generate a return courier pickup or invite you to our Hafeez Centre counter.
Once the returned unit is inspected with original accessories and box intact, a brand-new unit is dispatched to your address immediately.
Have Questions About Returns?
Abbas Gondal and the customer support team are available every day from 11:00 AM to 10:30 PM to resolve inquiries.